Exchange Policy

At Maison M Wear, your satisfaction is our priority. If you are not fully happy with your purchase, you can request an exchange within 7 days of receiving your order. To be eligible, the item must be unused, unwashed, and returned in its original condition with all tags and packaging intact. Please note that sale or clearance items, as well as certain non-exchangeable categories such as innerwear or personalized products, cannot be exchanged unless they arrive damaged or defective. To initiate an exchange, simply Contact Us with your order details, and our team will guide you through the process. Once approved, you may ship the item back to us, and after inspection, we will process your exchange. Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect, in which case Maison M Wear will cover the charges. You may choose to exchange your item for the same product in a different size, or select another product of equal or higher value (with any price difference applied). If you receive a damaged or defective product, please inform us within 48 hours of delivery so we can arrange a replacement at no extra cost.

Return & Refund Policy

Maison M Wear strives to ensure every purchase meets your expectations. If you are not satisfied, you may return your item within 7 days of delivery for a refund, provided the product is unused, unwashed, and returned in its original condition with all tags and packaging intact. Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days, depending on your bank or payment provider. Please note that sale, clearance, or personalized items are non-refundable unless they arrive damaged or defective. Customers are responsible for return shipping costs, except in cases where Maison M Wear delivered the wrong product, or the item was defective or damaged upon arrival. For any questions or to start your return, please Contact Us, and our support team will assist you with the process.